Refund policy

Returns and refunds

Last updated: September 15, 2026

Requesting a return

You have 7 days after receiving your item to request a return. To be eligible, the bag must be unused and unworn, with tags attached and in its original packaging. Proof of purchase is required.

Email lu092698@gmail.com with your order number and reason for return. Please wait for approval and instructions before sending your parcel. Returns sent without prior approval will not be accepted.

Return address and shipping costs

Approved returns are sent to:
140 Longquan Rd, Shiling Town
Huadu District, Guangzhou, Guangdong
China

Customers pay return shipping for change-of-mind returns. For items that arrive damaged, defective or incorrect, we cover return shipping. Contact us first so we can confirm the appropriate arrangements.

Damaged, defective or incorrect items

Please inspect your order on arrival and contact us within 7 days of delivery if there is a problem. Include your order number and details of the issue so we can review it and help.

Items excluded from returns

Custom or personalized items and gift cards are not eligible for change-of-mind returns. Sale items are non-returnable for customers outside the European Union. If an item is damaged, defective or incorrect, contact us for assistance.

Exchanges

To choose a different item, request a return for your current item and place a separate order once the return is accepted.

European Union orders

If your order is shipped to the European Union, you may cancel or return it within 14 days for any reason. This includes sale items. The item must be unused and unworn, with tags and original packaging, and proof of purchase is required.

Refund timing

We will notify you after receiving and inspecting the return. If approved, the refund will be issued to your original payment method within 10 business days. Your bank or payment provider may take additional time to post it.

If more than 15 business days have passed since approval, contact lu092698@gmail.com.